In a fundamental push to streamline grievance redressal for retired telecom workers, the division of telecommunications has initiated the direction of to open a devoted sub-voice of job of the vital controller of communication accounts (Pr CCA) in Srinagar.
The transfer follows the open of the pensioners outreach programme in Ganderbal, the build senior officers, led by Pr CCA (North Zone) Ashish Joshi and CCA (J&K) Raj Karan Verma, conducted door-to-door visits to meet BSNL pensioners and assess their welfare.
Key developments include setting up a recent sub-voice of job for which BSNL’s J&K Circle has known a lawful home in Srinagar. The voice of job is expected to be operational shortly, pending closing approvals.
Till the contemporary voice of job opens, a devoted officer from the Jammu CCA voice of job will check with Srinagar a week for grievance redressal. These sessions will be held at a selected BSNL space to give on-web remark support and unravel pending problems.
The initiative aligns with the Union cabinet’s Seva Sankalp Probability adopted on February 24, 2026. The policy mandates a shift toward citizen-centric governance, specializing in the principle of “Nagrik Devo Bhava (Citizen is God).”
Pr CCA Ashish Joshi mentioned that the everlasting Srinagar facility would considerably minimize the logistical hurdles faced by pensioners in the Kashmir Valley, who currently rely on the Jammu headquarters.
The outreach used to be supported by senior BSNL leadership, alongside with CGM J&K Kush Kumar and PGM Kashmir Arvind Pandey, as section of a broader mandate to simplify lifestyles for retirees in a ways flung and regional hubs.
