Lucknow, In a reduction to strength patrons, the Uttar Pradesh govt has decided that every person pay as you go tidy metres will now feature as postpaid, enabling month-to-month billing with a 15-day fee window, officials acknowledged on Monday.
The resolution got right here following instructions from Chief Minister Yogi Adityanath to simplify billing and verify sooner resolution of client grievances, Energy Minister A Okay Sharma acknowledged after a overview meeting.
“The billing cycle will remain similar to the earlier postpaid system. Consumers will receive their monthly bills via SMS and WhatsApp and will be given adequate time to make payments,” Sharma acknowledged, adding that the transfer will profit lakhs of possibilities statewide.
Under the revised system, electrical energy funds will be generated for consumption from the principle to the closing day of each month and can be delivered to patrons by the 10th. A fee window of 15 days from the date of billing will be equipped, with the due date clearly talked about as earlier.
Shoppers who develop no longer receive funds on time can entry them via WhatsApp chatbots by sharing their connection quantity or by registering complaints on the 1912 portal. Shoppers who’ve modified their cellular numbers can replace them to proceed receiving bill signals, officials acknowledged.
In a single other famous reduction, patrons will be allowed to certain outstanding dues till April 30 in as much as 10 instalments. To extra serve patrons, special camps will be organised at division and sub-division ranges in Also can fair and June for resolution of tidy metre-connected billing complaints.
The minister acknowledged in circumstances the build security deposits had been refunded after shifting from postpaid to pay as you go metres, the amount will now be recovered in four instalments in deserve to lump sum, offering extra comfort.
The government also issued strict instructions to make certain uninterrupted strength supply as per schedule. Officials have been directed to guarantee that transformers develop no longer live inaccurate and are replaced straight in case of breakdowns to withhold faraway from inconvenience to patrons.
Dedicated contact numbers have also been equipped for various areas to cope with billing-connected considerations, including Purvanchal, Madhyanchal, Paschimanchal, Dakshinanchal and Kanpur zones.
Senior officials including Additional Chief Secretary and Uttar Pradesh Energy Company Chairman Ashish Kumar Goel, Managing Director Nitish Kumar, and other senior officers had been present at the meeting held at Shakti Bhawan, the commentary added.
This text became once generated from an automatic news agency feed without adjustments to text.
