IndiGo To Pay More Than Rs 500 Crore To Customers ‘Severely’ Affected By Flight Disruptions

Sleek Delhi: IndiGo said on Friday that it has estimated the compensation quantity will exceed Rs 500 crore for purchasers whose flights were cancelled within 24 hours of departure and who were left severely stranded at definite airports across the nation.

In an announcement launched on X on Friday, the airline talked about, “Our goal is to make this process (of refunds) as transparent, easy, and hassle-free as possible for you. We will be provided compensation which, in our current estimation, will be in excess of Rs 500 crores to customers whose flights were cancelled within 24 hours of departure time and/or to customers severely stranded at certain airports.”

The airline said it is within the strategy of “identifying flights where customers were severely impacted and stranded at airports on 3, 4, and 5 December” and will “reach out to all such customers in January so that compensation can be extended smoothly.”

The airline reiterated its commitment to issuing refunds promptly.

“At this stage, our primary focus through December 2025 is ensuring that all refunds for affected customers are processed efficiently, expeditiously, and with the utmost urgency. Most of them have already been completed, and the remaining ones will reflect shortly,” IndiGo said on X.

Earlier this day, the airline said it is location to operate extra than 2,000 flights nationwide this day, with day after day efficiency bettering since final week.

“Demonstrating continuous operational normalisation and stability since the last four days, IndiGo is set to operate over 2,000 flights today, as per its revised scaled-down schedule. All our 138 operational destinations are connected, and our on-time performance has been consistently normal as per IndiGo standards,” the airline said in an announcement.

The day prior to this, the airline operated over 1,950 flights with correct four same-day cancellations, which had been “due to unfavourable weather, with all affected customers promptly informed to avoid inconvenience.”

Meanwhile, IndiGo has appointed Chief Aviation Advisors LLC, led by Captain John Illson, a extinct Aviation Knowledgeable, to search out out the “root cause analysis of the recent operational disruption” which affected hundreds of air passengers across the nation, especially in major urban hubs for air scoot.

Earlier this day, the Directorate Frequent of Civil Aviation (DGCA) called IndiGo Chief Govt Officer Pieter Elbers to query him on the neatly-liked cancellation of flights final week.

DGCA has elevated scrutiny of the airline following neatly-liked flight cancellations and delays, and has taken a lot of steps to be definite gentle operations.